THE Foundation for Civil Society (FCS) and the Tanzania Communications Regulatory Authority Consumer Consultative Council (TCRA-CCC) have signed a three-year memorandum of understanding to enhance consumer protection and rights.

Speaking during the signing in Dar es Salaam yesterday, FCS executive director Justice Rutenge emphasized the importance of safeguarding consumers from unfair trade practices.

He highlighted the role of civil society organizations in revitalising consumer protection mechanisms and advocating for consumer rights.

He said consumer protection is a strategic priority for FCS, as evidenced by its recent three-year grant agreement with Trademark Africa.

“This initiative, funded by the Foreign, Commonwealth and Development Office (FCDO) Ireland and Norway, supports the development of a strong consumer protection framework. The partnership with TCRA-CCC aligns with this grant, aiming to address and resolve consumer protection issues, raise consumer awareness and empower civil societies and regulatory bodies,” he said.

Rutenge stated: “FCS has consistently adopted a citizen-centred approach to development, aiming to empower citizens. Our commitment to consumer protection reflects this principle. As we work within this space, we are focused on creating a robust consumer protection framework through active civil society engagement.”

He explained that through the consumer protection programme, FCS will strengthen CSOs to improve the alignment between policy and grassroots action, especially in contexts where stakeholders and consumers have limited awareness of their rights and responsibilities.

He also underscored consumers’ rights, including fair settlement of claims, education on products and services and assurance of quality.

“By partnering with TCRA-CCC, a key player in communication consumer protection, FCS will utilise its expertise to enhance its capacity in implementing consumer protection initiatives and mobilizing essential resources,” he said.

Mary Msuya, TCRA-CCC executive secretary, said that the council’s establishment is dedicated to protecting the rights and interests of consumers in regulated communications sectors like ICT, broadcasting and postal services.

She emphasized the importance of the collaboration, stating that it will improve consumer protection mechanisms and ensure robust safeguards.

“Consumers should have access to a variety of products and services that are safe and of high quality. Our partnership with FCS highlights our commitment to a fair and transparent marketplace,” she said.

“As Tanzania strides towards fostering a conducive environment for consumer rights, the partnership between FCS and TCRA-CCC stands as a testament to collective efforts in promoting equitable trade practices and empowering consumers with knowledge on their rights and avenues of consumer recourse.”

She added that the agreement ensures fair and responsible treatment of customers as it allows customers to make informed and unbiased decisions when purchasing and using products and services.

“Consumer protection contributes to dynamic and effective markets for businesses to grow. Businesses that comply with consumer protection policies and prioritise the wellbeing of their customers not only establish a positive reputation but also gain a competitive advantage, making them highly sought-after in the marketplace, which in turn leads to economic growth,” she said.